Comparison
BusyBook vs Acuity Scheduling: Which Massage Software Is Right for You?
Acuity Scheduling (by Squarespace) is the gold standard for appointment scheduling — deep customization, multiple payment integrations, and a robust API. But it's scheduling-only. For everything else (SOAP notes, marketing, client management), you need separate tools.
$49–$79/mo (flat, all features included)
Everything included. No add-on fees.
Acuity Scheduling
$16–$49/mo
Feature Comparison
BusyBook vs Acuity Scheduling: Feature by Feature
| Feature | BusyBook | Acuity Scheduling |
|---|---|---|
| Online Booking | Included (all plans) | Core product |
| Client Management (CRM) | Full CRM with intake forms | Basic client list only |
| SOAP Notes | Built-in with AI generation | Not available |
| Payment Processing | Integrated (no extra fees) | Stripe/Square/PayPal |
| AI Front Desk | 24/7 AI agent (texts, books, follows up) | Not available |
| Automated Reminders | SMS + email included | Email + SMS (higher plans) |
| Marketing Automation | Email campaigns + reactivation | Not available |
| Intake Forms | Digital, built-in | Higher plans only |
| Revenue Tracking | Full dashboard + expense tracking | Basic payment reports |
| Calendar Sync | Google + Apple Calendar | Google, iCloud, Outlook, Office 365 |
| HIPAA Compliance | All plans | $49/mo plan only |
| Starting Price | $49/mo | $16/mo |
Acuity Scheduling
Acuity Scheduling Pros & Cons
Pros
- Best-in-class scheduling customization
- Multiple payment processors (Stripe, Square, PayPal)
- HIPAA compliance on $49/mo plan
- Strong Zapier and third-party integrations
- Embeddable booking widget
- Affordable starting price ($16/mo)
Cons
- Scheduling only — no SOAP notes, no CRM, no marketing
- No AI front desk or automated client communication
- HIPAA compliance requires the most expensive plan ($49/mo)
- No intake forms on basic plan
- Requires multiple tools to run a full practice
The Verdict
Which Should You Choose?
Choose BusyBook if…
Solo massage therapists who want scheduling, SOAP notes, payments, marketing, and client communication in one platform instead of stitching together multiple tools.
Try BusyBook FreeChoose Acuity Scheduling if…
Practitioners who primarily need powerful scheduling with deep customization and don't mind using separate tools for notes, payments, and marketing.
FAQ
Common Questions: BusyBook vs Acuity Scheduling
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