Free Tool
Cancellation Policy Generator
Generate a professional cancellation and no-show policy for your massage practice. Answer a few questions, choose your tone, and copy-paste.
Your Policy Details
Client doesn't show and never contacts you at all.
Your Policy
Copy this policy and paste it into your website, booking confirmations, or intake forms.
CANCELLATION & NO-SHOW POLICY [Your Practice Name] At [Your Practice Name], we understand that life happens. We also want to make sure we can serve all of our clients effectively. Please review our cancellation policy below — we appreciate your understanding. Cancellations We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with 24+ hours' notice will not be charged a fee. Late Cancellations Appointments canceled with less than 24 hours' notice will be charged 50% of the scheduled session rate. If you need to reschedule, please give us as much notice as possible so we can offer your time slot to another client. No-Shows Clients who miss their scheduled appointment without any prior notice will be charged the full session rate. A no-show is defined as failing to arrive within 15 minutes of your scheduled appointment time without contacting us. No-Call / No-Show Clients who do not arrive and make no attempt to contact us before or after the scheduled appointment time will be charged the full session rate. Repeat no-call/no-show clients may be required to prepay for future appointments. Emergencies & Exceptions We understand that true emergencies happen — illness, family emergencies, severe weather, etc. In these cases, please contact us as soon as possible. We will do our best to accommodate you and may waive the fee at our discretion on a case-by-case basis. How to Cancel or Reschedule Please contact us by phone, text, or through our online booking system to cancel or reschedule your appointment. We ask that you avoid canceling via social media or other informal channels to ensure your request is received promptly. Acknowledgment By booking an appointment with [Your Practice Name], you acknowledge that you have read, understand, and agree to this cancellation policy. Thank you for respecting our time and our other clients. We look forward to seeing you!
Beyond the Generator
BusyBook Enforces Your Policy Automatically
Generating the policy is step one. BusyBook automatically includes it in booking confirmations, collects fees for late cancellations, sends reminders that reference your window, and manages exceptions — so you never have to be the bad guy.
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